Cancellation policy
This is a translation provided for convenience. In the event of any discrepancy, the Portuguese version prevails.
When someone forgets a booking or cancels at the last minute, we lose the chance to see another client who was waiting. To protect our team, we keep a simple cancellation policy.
Bookings and confirmations
When you book — online, by email or by phone — we’ll ask for your name, email and a contact number. You’ll receive a secure link to confirm with your credit card, but don’t worry: nothing is charged up front.
Prepayment (optional)
If you prefer, you can prepay 30% of the value of the services, which is deducted from the total at the end. Prepayment can be made in person, by bank transfer, MB Way or Revolut.
Reminder
We send a reminder 24 hours before your appointment. If you don’t confirm, the booking may be treated as unfinished and someone else may take the slot.
Cancellation policy
- Missing an appointment: charged at 50% of the value.
- Cancelling or rescheduling with less than 24 hours’ notice: charged at30%.
- Bookings made with less than 24 hours’ notice: may be cancelled up to 12 hours afterwards.
- After 3 missed appointments: 100% prepayment required for future bookings.
- Group bookings: 50% deposit at the time of booking.
By making a booking you accept our cancellation policy. If we have to cancel your appointment because something unexpected comes up, we’ll tell you straight away so we can rearrange it. Any prepayment is refunded if we’re unable to provide the service.